Warranty

Vesuvius heated gilets come with a complimentary 1 year warranty on heating elements and power banks (battery packs). 

This warranty is non-transferable and proof of purchase direct from Vesuvius, or from an authorised retailer, is required for warranty service.

Warranty Exclusions

Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under warranty. Under no circumstances will Vesuvius or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, not following washing instructions, flood, accidental fire, unauthorised service or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.

Personal customisation that are not authorised/made by us, like embroidery or cutting on the heated clothing, will void the warranty.

How to Claim

The decision to repair, replace or provide a store credit for the retail price of a product under warranty shall be taken by Vesuvius. The purchaser may need to mail-in the product during the warranty period. This limited warranty only covers the product purchased as new and is extended to the original purchaser only.